VOICE PROCESS

  • Location:
    Noida Noida Noida Noida , India India India India
  • Salary:
    ₹30,000 - ₹40,000 / month
  • Job type:
    Full Time
  • Posted:
    3 weeks ago
  • Category:
    Administrator, Back-office, Front Office, Office Coordinator
  • Deadline:
    September 25, 2020
  • Job Level:
  • Languages:
    English

MONARCHJAIS – Noida, Uttar Pradesh

Job Summary
CS, Executive functions as the first line of support for players looking for assistance with their games. Advisors are required to be flexible and open to providing support over web (email & chat) and phone channels. They will be handling in-game, accounts & billing and technical related queries of players. Shortlisted profiles need to be dynamic and flexible so that they can stay on top of player impacting issues and communicate internally to share upcoming developing trends and issues. The job objective basically involves, ‘To Deliver the world’s best customer experience for the world’s best games’.
Day
Responsibilities and Duties
Complete login time (daily/ weekly) in Omega  Adhere to the KPI requirement related to CSAT, Quality, AHT, ACW  Follow the assigned roster, adhere to assigned schedules  Bring any developing trends in the queue to TL/ Manager’s attention  Follow professional ethics while interacting with customers  Secure customer information (do not share any such information in any form or manner)  Participate actively in succeeding and growing with the organization
Required Experience and Qualifications
Should be minimum graduate in any discipline (B. Tech considered for hiring) 2. Must have twelve months’ experience of handling inbound calls 3. Good English communication – Spoken and Written 4. Willing to work in night shifts, agree to split weekly offs, cross channel movements (required to work in both web & voice channels) 5. Should have a typing speed of 40 wpm
Should have at least 12 months of experience working in an international call center in Voice program 2. Should be based out of Noida, Indrapuram, Ghaziabad, Delhi (South & East) 3. Should possess basic technical troubleshooting and PC & Console hardware related knowledge (B. Tech & BCA profiles preferred) 4. Inclination towards playing games (especially on consoles) online 5. Should have own transport 6. Excellent verbal communication with neutral accent

Job Type: Full-time

Salary: ₹30,000.00 to ₹40,000.00 /month

Experience:

  • total work: 1 year (Preferred)

Education:

  • Bachelor’s (Required)

location