Cancellations and Refunds

1. Overview

At GetMePlaced, we strive to provide the highest quality AI-powered interview services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription plans and pay-as-you-go services.

2. Subscription Plans

2.1 Monthly Subscriptions

Monthly subscription plans are billed on a recurring basis. If you wish to cancel your subscription:

• Before First Use: Full refund available within 7 days of initial purchase if no interviews have been conducted
• After Use: No refund available once interviews have been conducted under the subscription
• Cancellation: You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be made

2.2 Annual/Long-Term Subscriptions

For annual or long-term subscription commitments:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of initial purchase if fewer than 10 interviews have been conducted
• After 30 Days: Prorated refunds may be considered on a case-by-case basis for unused months, subject to approval
• Minimum Usage Applied: If more than 10 interviews have been conducted, charges for those interviews will be deducted from any refund

3. Pay-As-You-Go (PAYG) Services

Pay-as-you-go services are charged per interview conducted. Refund eligibility for PAYG services:

• Technical Issues: Full refund if an interview cannot be completed due to platform technical issues on our end
• Quality Issues: Refund may be issued if the interview data is corrupted or unusable due to platform errors
• User Error: No refund for interviews affected by candidate or company technical issues (internet connectivity, device problems, etc.)
• Completed Interviews: No refund once an interview is successfully completed and evaluation report is generated

4. Refund Eligibility Criteria

Refunds may be approved under the following circumstances:

• Platform Downtime: Significant service interruptions lasting more than 24 hours
• Billing Errors: Incorrect charges or duplicate transactions
• Service Non-Delivery: Inability to access purchased services due to platform issues
• Quality Issues: Persistent technical problems affecting interview quality that cannot be resolved

4.1 Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Change of mind after interviews have been conducted
• Lack of candidate availability or participation
• Dissatisfaction with candidate performance (interview results)
• Third-party service failures (internet, candidate equipment, etc.)
• Violation of our Terms of Service
• Requests made after the applicable refund window has closed

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] within the applicable refund window
2. Provide Details: Include your account information, invoice/transaction ID, and detailed reason for the refund request
3. Documentation: If applicable, provide screenshots or documentation supporting your request
4. Review Process: Our team will review your request within 3-5 business days
5. Decision Notification: You will receive a decision via email along with next steps

6. Refund Processing

If your refund request is approved:

• Processing Time: Refunds will be processed within 7-10 business days from approval
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
• Transaction Fees: Payment processing fees (typically 2-3%) may be deducted from refunds for completed transactions

7. Partial Refunds

In some cases, partial refunds may be issued based on actual usage. For example, if you cancel a subscription mid-cycle after using only a portion of your allocated interviews, we may issue a prorated refund for the unused portion, subject to our assessment and approval.

8. Credits and Account Balance

In lieu of a monetary refund, we may offer:

• Account Credits: Credits that can be used for future interviews or services
• Service Extensions: Additional time or interviews added to your current plan
• Upgrade Options: Opportunity to upgrade to a different plan without additional cost

Credits and extensions must be used within 12 months from the date of issuance and are non-transferable.

9. Chargebacks

We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback with your bank or credit card company. Chargebacks without prior contact may result in immediate suspension of your account and services. If a chargeback is initiated, we reserve the right to dispute it if the services were properly delivered.

10. Service Level Agreement (SLA) Credits

For enterprise customers with SLA agreements, separate terms may apply regarding service credits for downtime or performance issues. Please refer to your specific SLA documentation or contact your account manager.

11. Exceptions and Special Circumstances

We understand that unique situations may arise. If you believe you have a special circumstance that warrants consideration outside of this standard policy, please contact us to discuss your situation. We will review each case individually and may make exceptions at our sole discretion.

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. However, any changes will not affect refund requests for purchases made prior to the policy change.

13. Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us: