Shipping Policy

1. Overview

GetMePlaced is a digital service platform that provides AI-powered interview solutions. As we offer digital services and software-as-a-service (SaaS) products, we do not ship physical goods. This Shipping Policy explains how our digital services are delivered to you.

2. Digital Service Delivery

All our services are delivered electronically and are available immediately upon successful registration and payment:

• Instant Access: Once your account is created and payment is confirmed, you gain immediate access to your subscribed services
• No Physical Shipping: There are no physical products to ship, and therefore no shipping charges apply
• Global Availability: Our services are accessible worldwide via the internet
• 24/7 Access: Access your account and services anytime, anywhere with an internet connection

3. Service Activation

3.1 Subscription Plans

Upon successful payment of a subscription plan:

• Your account is activated immediately
• You receive a confirmation email with login credentials and setup instructions
• Access to the platform is granted within minutes of payment confirmation
• All features included in your plan are immediately available

3.2 Pay-As-You-Go Services

For pay-as-you-go interview credits:

• Credits are added to your account instantly after payment
• You can start conducting interviews immediately
• Transaction confirmation is sent via email

4. Email Deliverables

We will send you various email communications as part of our service delivery:

• Welcome Email: Account setup and getting started guide
• Payment Confirmations: Invoices and payment receipts
• Interview Reports: Candidate evaluation reports in PDF format
• System Notifications: Important updates and account notifications
• Support Communications: Responses to your inquiries and support requests

Please ensure your email address is accurate and check your spam/junk folder if you don't receive expected communications.

5. Report and Data Downloads

Digital reports and data are available for download directly from your account:

• Interview Reports: Available in PDF format immediately after interview completion
• Analytics Data: Exportable as CSV or Excel files
• Bulk Downloads: Available for enterprise accounts
• Data Retention: All reports and data remain accessible throughout your subscription period

6. Access Issues

If you experience issues accessing our services after payment:

• Payment Processing Delays: Most payments are processed instantly, but bank transfers may take 1-2 business days
• Email Verification: Some features require email verification before access
• Technical Issues: Contact our support team immediately if you cannot access your account
• Resolution Time: We aim to resolve access issues within 2-4 hours during business hours

7. International Service Delivery

Our digital services are available globally with the following considerations:

• No Geographic Restrictions: Services can be accessed from any country with internet access
• Language Support: Primary language is English with select regional language support
• Time Zones: Interviews can be scheduled in any time zone
• Currency: Prices displayed in your local currency with automatic conversion
• Compliance: Services comply with international data protection regulations

8. Service Availability

We strive to maintain 99.9% uptime for our services:

• Platform Uptime: 24/7 availability with scheduled maintenance windows
• Maintenance Windows: Announced at least 48 hours in advance
• Downtime Notifications: Real-time status updates via email and status page
• Emergency Maintenance: May be performed without notice for critical security issues

9. Technical Requirements

To access our services, you need:

• Internet Connection: Stable broadband connection (minimum 2 Mbps recommended)
• Browser: Modern web browser (Chrome, Firefox, Safari, or Edge - latest versions)
• Device: Desktop, laptop, tablet, or smartphone with updated operating system
• Microphone/Camera: Required for conducting video/audio interviews
• Email Account: Valid email address for account notifications

10. Physical Products (If Applicable)

In rare cases where physical materials are provided (such as promotional items or enterprise hardware):

• Shipping Method: Standard courier services (details provided at time of shipment)
• Delivery Time: 5-10 business days for domestic shipments
• Tracking: Tracking information provided via email
• Shipping Costs: Clearly communicated before shipment
• Returns: Subject to our returns policy for physical goods

Note: Physical shipments are only applicable to special enterprise packages and promotional programs.

11. Support and Assistance

For help with service delivery or access issues:

• Email Support: [email protected]
• Response Time: Within 24 hours for all inquiries
• Knowledge Base: Self-help articles and tutorials available on our website
• Live Chat: Available during business hours for premium accounts

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our service delivery methods or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about service delivery or this Shipping Policy, please contact us: